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1. Turn off the System

Next chapter: 2. Contact us
In the event of data loss, it is important to think clearly and keep cool.
Shut down your computer, do not try to restart it, and do not try to recover data yourself. You could lose your data completely. Even restarting your computer can cause permanent damage in some instances.
Data Recovery, Data Rescue: Turn off the System How do you know when you have lost data?
The most common symptoms include:
file cannot be opened or is damaged
computer will not start up (sometimes can be followed by the screen message "Missing operating system," etc.)
the system freezes while trying to open files
directory´s content is corrupt
computer makes unusual sounds
computer cannot "find" the hard disk
files or folders cannot be accessed
documents are corrupted
CDs (DVDs) cannot the read or copied
memory card is unreadable or seems to be unformatted
In principle, consider your data as lost any time you cannot access it.
How likely is data recoverable?
We like to describe our success by saying "if there is data on the media, we can save it." We are proud to have a high percentage of saved data: DATARECOVERY successfully recovers more than 99% of data on all recoverable deliveries and in almost all cases we recover the data completely, i.e. 100%.
However, we want to emphasize that the chances of successful data recovery are lowered with each attempt to recover data on your own, especially when opening the hard disk.
  Next step: CONTACT US
You can find the detailed description of data recovery process here.
Contacts First aid
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Kaspersky Lab FlashRecovery: Data Recovery (Data Rescue) from USB Flash, SSD, memory cards
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