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Data Recovery FAQ

When will I use the data recovery service?
Here you can find description of the symptoms of data loss.
Generally, you will use our services when you simply can’t access your data. Unfortunately, we can’t help if the data (medium) is not physically available.
How can I prevent or precede a data loss?
BACKUP, BACKUP, and again BACKUP. If you are interested, we can provide a consultation to find the best solution for you.
Perform regular checks of the backup.
Use antivirus programs.
Keep your computer and media in a clean and safe environment. Be aware of excess dustiness and/or insufficient air-conditioning
Treat the computer and media with care (especially be aware of mechanical damage, shocks, temperature changes, etc.)
How much will I pay for the recovery?
Look at our approximate price list.
How long does the data recovery take?
The initiative analysis of the possibility of recovering the data is usually performed within a few hours; the data rescue itself doesn’t usually take more than 2 days. If the customer requires an express term, we work on the order without break from the moment of the order until its completion.
Do you also repair hard disks?
A repair of a hard disk is usually more financially demanding than to buy a new disc. For this reason, we do not do repairs.
Do you sell replacement parts?
How can I deliver the damaged medium?
The method of delivery is completely up to you. Here you can find a brief description of what to pay attention to.
How does the data recovery process go?
You can find a detailed description here.
What will you save the recovered data to?
Also this is completely up to you. We can save the recovered data to a hard disk supplied by you, or to a medium bought from us (hard drive, USB flash disk).
For hard disks, we recommend performing duplication of all the data, the best 1:1. However, on request, we can perform so called file copy, suitable e.g. if you want to keep the original data on the disk.
We do not charge for the data volume, or for duplicating to another hard disk.
The duplication can be done while one waits upon previous agreement.
How can one pay?
Cash on withdrawal
Credit card (personal withdrawal)
Cash on delivery
Money transfer (upon agreement, only special cases)
What is your success rate?
We like to comment on our success rate by the words “if there is any data on the media, we will recover it”. Our success rate is in the majority of cases more than 99 %, and in overwhelming majority, we succeed in complete recovery of the data, therefore 100 %.
We strongly point out, that the chance to recover the data drops sharply with any attempts to recover the data by your own means, especially opening the hard disk.
Is the warranty maintained during the data recovery?
In 99 % of cases, yes.
What is the guarantee of the safety / protection of the entrusted data?
The best proof of our responsible approach and maximum care and protection of the entrusted data is the already typical trust of the customers handling sensitive or confidential data, as well as not even small mistakes regarding the safety rules throughout our entire history.
We are always ready to prepare special contractual conditions for the specific customer's needs.
For institutions requesting a lawful promise of data safety by NBÚ certification, we offer a special “confidential” regime.
Other descriptions of data protection can be found here.
Can I be present during the data recovery?
No, especially for the reason of data protection.
Can you come to us?
Unfortunately, in the majority of cases, special equipment available only at our lab is needed. But we can pickup the order at your place for free (valid in the Czech Republic, Slovakia, Hungary and Germany).
Can I check the presence of the recovered data at your place?
Of course.
Can I wait for the analysis results?
Yes. However, in case of some complicated defects and software damage, the analysis can take up to several tens of hours.
What are your business conditions?
You can find our General Business Conditions here.
Contacts First aid
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» Thank you for your excellent service. I can attest that you do first-class work. « D. Sanford, SSM, Western Digital
» [100%] result of recovering data which other companies were not able to recover... « R. Rahumägi, CTO, Quelle
Kaspersky Lab FlashRecovery: Data Recovery (Data Rescue) from USB Flash, SSD, memory cards
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